BUNDHOO Ansooya
Experienced Administrative & Operational Support Professional
Flacq, MU.About
Highly organized Administrative Professional with over a decade of experience in operational support, payroll management, and site supervision. Proven ability to streamline processes, enhance inventory reporting, and drive efficiency across diverse environments. Adept at leveraging strong problem-solving and communication skills to optimize office operations and contribute to overall company productivity.
Work
V.S.Bundhoo Co Ltd
|Administrative Assistant
Flacq, Flacq, Mauritius
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Summary
Managed comprehensive payroll processes and payment frameworks to ensure accurate and timely salary disbursement for employees.
Highlights
Administered end-to-end payroll processing for all employees, ensuring 100% accuracy and compliance with internal policies and external regulations.
Managed payment frames and coordinated salary disbursements, contributing to efficient financial operations and timely compensation.
Streamlined administrative tasks related to employee compensation, improving processing efficiency and reducing potential discrepancies.
CyberSpot Ltd
|Administrative Assistant & Site Inspector & Supervisor
Flacq, Flacq, Mauritius
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Summary
Provided critical administrative and operational support, overseeing site inspections and optimizing inventory management for store equipment.
Highlights
Developed and maintained daily reports on store equipment stock, enabling accurate inventory tracking and informed decision-making.
Conducted on-site inspections to assess operational efficiency and identify areas for improvement, leading to enhanced procedural guidelines.
Proposed and implemented innovative solutions for stock management and operational workflows, contributing to improved efficiency and resource utilization.
Supervised daily administrative tasks, ensuring seamless office operations and effective communication across departments.
CSL (A Mauritius Telecom Company Ltd)
|Customer Service Support
Flacq, Flacq, Mauritius
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Summary
Delivered exceptional customer service and provided leadership support, ensuring continuous operational flow and high customer satisfaction.
Highlights
Managed diverse customer inquiries and resolved complex issues, consistently achieving high levels of customer satisfaction over an 8-year tenure.
Assumed informal leadership responsibilities in the absence of direct support, ensuring uninterrupted service delivery and team guidance.
Proactively identified and addressed customer needs, implementing solutions that enhanced service quality and efficiency.
Maintained comprehensive knowledge of company products and services to provide accurate information and effective support to clients.
London Way Supermarket
|Checkout Operator
Flacq, Flacq, Mauritius
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Summary
Operated checkout services, ensuring efficient and accurate processing of customer transactions while maintaining high service standards.
Highlights
Processed customer transactions accurately and efficiently, handling cash, credit, and debit payments with meticulous attention to detail.
Maintained a high level of customer service, assisting shoppers with inquiries and ensuring a positive checkout experience.
Managed daily till reconciliation, ensuring precise accounting for all transactions at the end of each shift.
Annari Resort
|Spa Receptionist
Flacq, Flacq, Mauritius
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Summary
Managed front desk operations for a spa, overseeing client appointments, service coordination, and administrative tasks.
Highlights
Managed client appointments and schedules, optimizing spa resource allocation and ensuring smooth daily operations.
Provided comprehensive information on spa services and products, enhancing client experience and supporting sales efforts.
Handled guest inquiries and resolved issues promptly, maintaining a high standard of customer care and satisfaction.
Mei Yan & Ocean Basket Restaurant
|Waitress and Barmaid
Flacq, Flacq, Mauritius
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Summary
Delivered exceptional dining experiences as a Waitress and Barmaid, managing orders, serving guests, and supporting restaurant operations.
Highlights
Provided attentive and efficient service to restaurant patrons, ensuring a pleasant and memorable dining experience.
Managed food and beverage orders accurately, communicating effectively with kitchen and bar staff to ensure timely delivery.
Maintained a clean and organized dining area and bar, adhering to health and safety standards and contributing to a positive ambiance.
Education
GlobalTech Academy
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Diploma
Software Application
SSS Bambous
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Certificate
Computer Information Systems
Secondary Education
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School Certificate
General Studies
Languages
English
French
Creole
Hindi
Skills
Office Administration
Payroll Processing, Payment Coordination, Data Entry, Record Keeping, Office Management, Administrative Support, Reporting, Microsoft Office Suite (Word, Excel, Outlook).
Operations Management
Site Inspection, Inventory Management, Stock Control, Process Improvement, Operational Efficiency, Workflow Optimization, Quality Assurance.
Customer Service & Support
Client Relations, Issue Resolution, Customer Satisfaction, Front Desk Operations, Hospitality, Complaint Handling, CRM Software.
Problem Solving & Leadership
Complex Problem Solving, Decision Making, Independent Work, Team Leadership (Informal), Mentorship, Strategic Thinking, Innovation.
Technical Proficiency
Software Applications, Computer Information Systems, Internet & Computing Core (IC3), Data Analysis (Basic).